Related Articles
NER
Network Effectiveness Ratio (NER) measures the ability of a network to deliver a call successfully. NER differs from ASR as it does not take into account busy signals, ring -> no answer and other call failures due to user behavior. NER % Formula: ...
SDR
SDR (Short Duration Ratio) is the percentage of calls that are less than 6 seconds in duration.
MOS
MOS (Mean Opinion Score) is a measure used in the domain of Quality of Experience and telecommunications engineering, representing the overall quality of a stimulus or system.
NAT
NAT (Network Address Translation/Translator) is a method of remapping an IP address space into another by modifying network address information while in transit across a traffic routing device. NAT helps improve security and decrease the number of IP ...
Reporting
This article will describe the Reporting tools and functions available from the Reporting menu. Generating Graphs To generate a graph for the reports available through the Reporting menu, you will need to: Navigate to your required reporting page ...