Related Articles
Routing Group
Routing Groups allow users to create a group of Termination-Customer Trunk Groups and associate it with a specific Terimination Routeplan. Routing Groups can be created by navigating to the Routing Groups page under Relationships: Once you click ...
PRV
PRV (Predictive Routing Value) refers to the process of using known historical behavior of each customer as it relates to each vendor and then using that scoring system to determine the optimal routing order. PRV scoring is made up of 3 primary ...
LCR
Least Cost Routing is the automated process of selecting the path of outbound communications traffic based on cost.
Short Duration Filter
Enabling the Short Duration filter tells the system to record behavior and build profiles so that it can block ANIs that it understands to have a known history of above 20% short duration calls. Refer to the Filter Report under Reporting in the UI to ...
TM
The TM (Traffic Manager) handles the routing logic for switching. The TS (Traffic Switch) sends the query to TM which sends back the routing choice.