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Short Duration Filter
Enabling the Short Duration filter tells the system to record behavior and build profiles so that it can block ANIs that it understands to have a known history of above 20% short duration calls. Refer to the Filter Report under Reporting in the UI to ...
Reporting
This article will describe the Reporting tools and functions available from the Reporting menu. Generating Graphs To generate a graph for the reports available through the Reporting menu, you will need to: Navigate to your required reporting page ...
NER
Network Effectiveness Ratio (NER) measures the ability of a network to deliver a call successfully. NER differs from ASR as it does not take into account busy signals, ring -> no answer and other call failures due to user behavior. NER % Formula: ...
ASR
The ASR (Answer-Seizure Ratio) is the percentage of telephone calls that are answered. This is a measure of network quality and call success rates in telecommunications.
Origination-Customer Relationship Configuration
A Relationship is a network configuration between your company and your customers or vendors. By creating a Relationship, you will set up the routing logic and rates that enable you to capitalize on the phone calls made on your network. An ...