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Short Duration Filter
Enabling the Short Duration filter tells the system to record behavior and build profiles so that it can block ANIs that it understands to have a known history of above 20% short duration calls. Refer to the Filter Report under Reporting in the UI to ...
NER
Network Effectiveness Ratio (NER) measures the ability of a network to deliver a call successfully. NER differs from ASR as it does not take into account busy signals, ring -> no answer and other call failures due to user behavior. NER % Formula: ...
ASR
The ASR (Answer-Seizure Ratio) is the percentage of telephone calls that are answered. This is a measure of network quality and call success rates in telecommunications.
Reporting
This article will describe the Reporting tools and functions available from the Reporting menu. Generating Graphs To generate a graph for the reports available through the Reporting menu, you will need to: Navigate to your required reporting page ...
Origination-Customer Relationship Configuration
A Relationship is a network configuration between your company and your customers or vendors. By creating a Relationship, you will set up the routing logic and rates that enable you to capitalize on the phone calls made on your network. An ...