Related Articles
Routing Group
Routing Groups allow users to create a group of Termination-Customer Trunk Groups and associate it with a specific Terimination Routeplan. Routing Groups can be created by navigating to the Routing Groups page under Relationships: Once you click ...
Short Duration Filter
Enabling the Short Duration filter tells the system to record behavior and build profiles so that it can block ANIs that it understands to have a known history of above 20% short duration calls. Refer to the Filter Report under Reporting in the UI to ...
Rate Deck
A rate deck is a simple table that shows a call destination and cost to complete.
PRV
PRV (Predictive Routing Value) refers to the process of using known historical behavior of each customer as it relates to each vendor and then using that scoring system to determine the optimal routing order. PRV scoring is made up of 3 primary ...
NAT
NAT (Network Address Translation/Translator) is a method of remapping an IP address space into another by modifying network address information while in transit across a traffic routing device. NAT helps improve security and decrease the number of IP ...